Have you ever tried to redeem points on a credit card loyalty scheme? I have a theory about this. I suspect there are 4 dusty reward items, nailed to the floor in some window display. They are photographed, occasionally updated and never leave the building. There are no other items waiting for redemption! There is no happy rack of sparkling cordless phones; no cupboards full of steak knives and plasma TVs, NO! the whole thing is an elaborate front to encourage you to keep using your credit card to pay for everything!!!!!!
I know this because in the last two years we have tried unsuccessfully to redeem points, on a relatively low point item I might add, via a website. In the first instance we couldn't even log into the blasted thing. Then, after Himself rang and shouted obscenities at the recorded prompts, he spoke to an operator who assured him the site was about to be updated and gave us a temporary password. We duly logged in and went to 'look' at the items available for redemption (as per the mailed out catalogue). We selected the one we wanted and clicked. Nothing. And again. Nothing.
Another phone call assured us that it was a glitch that was being sorted. We didn't bother for a while.
Tonight we tried again. The website is brand new and shiny! I had to create a totally new username etc but we got in and navigated to the 'redeem points' page. There were three overpriced items on the homepage, all with clickable links. That was all there was; no button directing you to the catalogue; no neatly arranged photos of the other items in question. But wait! On the side bar there is an animated marquee with alternating pics of all other redeemable items. There is a button exhorting you to 'redeem now'.
Firstly you wonder if you have to wait til your desired item flashes up before you click 'redeem now'. Wait, wait, wait....there it is! Click now! Go on, go on.......CLICK!!!!!!!!!!!
Drat. Missed it.
Then you figure it can't be that hard and just click on any picture. And click. And CLICK. The download bar lights up, the page reads 'done'. It is unchanged.
Someone, somewhere in their little programmers' hole is having a HUGE laugh!!!!!!!!!!!